At Organic Zing Lifestyle, we take great pride in delivering the freshest and highest quality groceries to your doorstep. Your satisfaction is our top priority, and we’re committed to providing a seamless and trustworthy shopping experience — no matter where you are in the world.
Please read our Return and Refund Policy carefully to understand your rights and our procedures.
Due to the perishable nature of many grocery items, not all products are eligible for return. However, we do allow returns or replacements under the following conditions:
The item received was damaged, spoiled, or defective at the time of delivery.
You received the wrong item or incomplete order.
The product is expired or near expiry upon delivery.
📌 Note: Products must be unused, unopened, and in their original packaging to be eligible for return (except for defective or spoiled goods).
To initiate a return, please follow these steps:
Contact our support team within 48 hours of receiving the order at
📧 help@organiczinglifestyle.com
Include the following in your email:
Order number
Photos of the item(s) in question
A brief description of the issue
Our team will verify the issue and provide instructions for return or replacement based on the location and nature of the item.
If your return request is approved:
Refunds will be processed to your original payment method within 7–10 business days.
If you paid using cash on delivery (COD), refunds will be issued as store credit or via a digital wallet transfer, depending on availability in your region.
We reserve the right to offer store credit or replacement instead of a cash refund based on product type and location.
We gladly ship across borders, but please note:
Perishable items may not be eligible for return from international addresses due to customs and hygiene restrictions.
In such cases, photo proof is required to assess eligibility for a refund or store credit.
Any import duties, taxes, or additional shipping charges are non-refundable.
The following items are non-returnable and non-refundable unless damaged or defective:
Fresh produce (fruits, vegetables)
Dairy products
Frozen goods
Custom-packed or bulk items
Items marked as Final Sale or Non-Returnable
Orders can be canceled within 1 hour of placement. After this window, cancellations may not be possible, especially for fresh or ready-to-ship items.
For questions about your return or refund, please don’t hesitate to reach out to our support team:
📧 Email: help@organiczinglifestyle.com
🌐 Website: https://organic.zinglifestyle.com
Thank you for choosing Organic Zing Lifestyle. We value your trust and are always here to support a smooth and satisfying shopping experience.
Sincerely,
John Brown
Founder, Organic Zing Lifestyle
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